Privacy Policy

At Scrapsathi, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal data you share with us while using our scrap collection and recycling services.

By using our services (including booking scrap pickups via our website, app, or over the phone), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, and physical address.

  • Transaction Information: Details about your scrap collection requests, including the type and amount of scrap being picked up.

  • Payment Information: Credit card details or other payment methods for processing transactions.

  • Usage Information: Data regarding how you interact with our website and mobile app (IP address, browser type, device type, etc.).

  • Communication Data: Emails, messages, and feedback you share with us for customer support or inquiries.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Providing Services: To schedule and deliver scrap pickup services.

  • Processing Payments: To handle your transactions and ensure smooth payment processing.

  • Customer Support: To respond to your queries and provide assistance.

  • Improving Services: To analyze user behavior, enhance service delivery, and improve user experience.

  • Marketing: To send updates, offers, and promotions related to our services (you can opt-out of these communications at any time).

3. How We Protect Your Information

We take the security of your personal data seriously. Our systems are equipped with encryption technology, secure servers, and other safeguards to protect your data from unauthorized access, use, or disclosure.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share your data with trusted partners who assist in the operation of our services, such as payment gateways or logistics companies.

  • Legal Requirements: We may disclose your information if required by law or to respond to legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction.

5. Cookies and Tracking

We use cookies and other tracking technologies to enhance your experience on our website and app. These help us remember your preferences, analyze site usage, and improve our services. You can manage cookie settings through your browser.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access and Correction: You can request to view or correct the personal information we hold about you.

  • Data Deletion: You may request the deletion of your personal data, subject to applicable legal requirements.

  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking on the unsubscribe link in the email or contacting us directly.

7. Retention of Your Data

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website and app may contain links to third-party websites or services. These third parties may have their own privacy policies, and we encourage you to review them before providing any personal data. We are not responsible for the content or privacy practices of third-party sites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. Please review it periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Scrapsathi
📧 contact@scrapsathi.in
đź“ž 9319917714
🏠 1635/A14, Main Road Govind Puri New Delhi-110019